The Supportworks installer here is setup to make sure that Crystal Reports is installed on your system first. If that aspect of the installation is causing troubles or if you're getting errors in the app related to Crystal Reports, it may help to install Crystal Reports and Supportworks separately.
Try installing Crystal Reports separately. Click here to download the installer for Crystal Reports
Once installed, try launching Supportworks again
A standalone installer of Supportworks (without the Crystal Reports prerequisite) can be found here
CREATOR/OWNER should be selected on the top box; look in the lower box and see if there are check marks below "ALLOW" - if not, click the edit button located between the two boxes and then put in the check marks.
Select USERS in the top box and repeat the process to put check marks under "ALLOW"
Then click ALLOW and then OK
Re start the Supportworks program
If you get a message that there is an update available - activate it.
The first time the program runs, it performs a number of background set-up operations so give it several minutes to complete them (time varies based upon the computer).
You can uncheck the "Hide" files button if you want to return the system to its prior state.