After Installation of Update - Program Fails to Print

SOLUTION:

Close the Supportworks program.  Next open the control panel and open "Add/remove programs" (for XP) or "Programs and features" (for Windows7 & Vista).  Scroll down to "Supportworks60" and delete it.

Re-install  the program by downloading it from the internet www.supportworks.net/software - the installer is: "SupportworksSetup6008.msi”  You should be able to just select "run" and it will download it, and then select "run" again to actually start the installation wizard. 

IF THAT DOES NOT RESOLVE THE PROBLEM, THEN:

Locate the "current.mdb" file (it will be in different places depending upon your operating system).

For Windows7 & Vista the file is located in: C: \Program Data \Supportworks60\1.0.0.0\Data

For Windows XP, the file is located in: C:\Documents and Settings\All Users\ApplicationData \Supportworks60\ Supportworks60\1.0.0.0\Data

Once you locate the file, delete it. Then reopen supportworks - this file will regenerate. The program may take a little longer to open the first time. This should resolve the problem.

If you encounter an error other than described here - please click on the "copy" button and attached the error message from your clipboard to an email and send it to: support@supportworks.net.